1.1. AMP Quick Setup Guide

NOTE: Aristotle's AMP app is only available for Android devices from the Google Play Store. Presently you can NOT download the Aristotle AMP app for any Apple device (iPhones, iPads, etc.). Apple has recently changed their terms of service and we are in the process of updating our iOS version of the AMP app to correspond with their new guidelines.

Welcome to Aristotle's AMP (Aristotle Mobile Processor).  This Quick Guide is designed to help you get up and running with your new device and start raising more dollars for your organization. 

 

Let's Get Started!

 

Step 1 – Setup and Link a CC.com Account

1. If you don't already have a CampaignContribution.com, go to the Campaign Contribution Setup Page at https://www.campaigncontribution.com/v5/manager/account/signup.asp and create your account.
2. Once you have established your Username and Password from CampaignContribution.com, login to your existing 360 database.  Go to the Settings Menu and select "Credit-Card Processing Settings".  Fill in your Account Information.

Step 2 – Setup a Web Form

1. While in 360, go to the File menu and select "Web-Form Builder". 

2. Click on "Create a New Form"

3. Create your Web Form.  Be sure to choose the Credit Card Donation element.

4. Under the Form Options tab be sure that Mobile Enabled is selected and the advocates you wish to use AMP are selected.

Step 3 – Download, Sign-In and Start Raising Money

1. Search for "Aristotle AMP" in the Google Play Store and download the newest version of the AMP application for your device.
2. Once it is downloaded open the application and Sign in using your Advocate ID and Password from 360 and your Client ID provided to you by your Aristotle Account Manager.
3. Once you are logged in you should see the screen below and are ready to accept your first credit card donation.  Now start swiping and raising.
    

 

1.2. Application Guide

NOTE: Aristotle's AMP app is only available for Android devices and can be downloaded from the Google Play Store. Presently you can NOT download the Aristotle AMP app for any Apple device (iPhones, iPads, etc.). Apple has recently changed their terms of service and we are in the process of updating our iOS version of the AMP app to correspond with their new guidelines.

AMP Application Guide

This guide is designed to show you how to use the basics of the Aristotle AMP application for Android devices.  If you have more specific questions please contact your Aristotle Account Manager for a full walk through.  The AMP application works in conjunction with Aristotle 360 and CampaignContribution.com, if you haven't set those up please speak with an Account Manager.

Let's Get Started Raising Money!

Step 1 – Download, Install and Login

1. Search for "Aristotle AMP" in the Google Play Store and download the newest version of the AMP application for your device.  After your first download be sure to keep your App up to date.
2. Once it is downloaded open the app and login using your Client ID (provided by your Account Manager), Username and Password.

Quick Tips

• After Logging in with the Client ID the first time, it won't appear again.
• The Username and Password is setup in the Advocate Panel in Aristotle 360.
• Important note: In order to use AMP, you must be connected to the internet. If you're using public Wi-Fi, please ensure that you've accepted the terms in your internet browser, and are actually connected to the public/hotel network.

Step 2 – Start Swiping and Raising Money

1.  Plug your AMP Reader into the headphone jack and swipe your first card.
2. After you have swiped the credit card, the app will pull the First Name, Last Name, Credit Card Number and Expiration Date.
3. Fill in the Amount of the contribution and the Billing Zip Code.

Quick Tips

• Some credit cards will pull First and Last name in all capital letters.  This isn't a problem processing, for data cleanliness feel free to change.
• Certain Credit Cards don't pull the full expiration date, be sure to check it before hitting Next, it will save you time in the future.
• If there are no returns after searching try using the Member Name and Member Zip Code.  See Below for more Details.

Member Name and Member Zip Code

In some cases the name on the credit card or the billing zip code will not match what is in the 360 database or VoterListsOnline.  In these cases, enter the name and/or zip code that will be found in 360 or VoterListOnline in the Member Name and Member Zip Code.    You will then see the appropriate returns in your search list.

This is especially helpful in the following situations:

- Credit card is registered to alternate address (i.e. vacation home, word address, etc.) and uses a different zip code than what is listed in their member record in 360.

- The first and last name on the credit card is listed as their full legal name and their member record is what they commonly go by. If Charles is on their credit card but the member name is listed as Chuck in 360, you will need to add "Chuck" to the member name field.

*Please note that these fields are not mandatory fields and do not need to be completed if there are no issues with the way the data is pulling from the credit card.

Step 3 – Search Return Screen

1. After hitting Next in Step 2, the app will search your Aristotle 360 and VLO Databases for a match. 
2. The Search Page will display matching records and give you several Options.
3. Records that are matched to 360 will show a yellow box saying 360.  If you tap on it you will be adding the transaction to that record.
4. If you are using the PAC Eligible/PAC Ineligible Groups you will see them appear in the 360 matched records as a Green E or a Red I.
5. Records matched to VLO will appear with VLO in Blue next to them.  Selecting this will create a new record in 360. 

• Quick TipsSimply tap on one of the names in the list if you want to accept it as a match.
• Select Add New if there are no appropriate matches and you want to add the record new.
• Select Cancel if you wish to return to the previous screen.

Step 4 – Filling out Address Information

1. If you select a matching record from the Aristotle 360 or VoterListOnline database, Name and address information will automatically be filled in this step. 
2. If you did not select a matching record, you will need to fill out the address information, it will populate your 360 Database with a new record.

Step 5 – Compliance Information

1. Fill out Employer, Occupation, Phone and E-mail information.  (These are necessary fields and must be completed.)
2. You will need e-mail so that your donor can receive a thank you note.

Quick Tips

• Data Points added here will update your records in Aristotle 360.
• Be sure to review the Amount listed at the top of the screen to ensure you have keyed it correctly.
• Select the FatCats option to see previous giving history and to import Employer and Occupation.

FatCats Lookup

Quick Tips

• This lookup pulls data form our FatCats contributor Database.
• FatCats includes contributions that have been itemized on FEC and State Reports.
• Not all transactions and individual has given will show up.
• There is an Import Employer and Occupation button with each Transaction.  This can be used to speed up data entry.
• The Minimum, Maximum and Average contribution amounts are shown at the top of the page.

Step 6 – Processing Cards

1. Hit the Submit button to process the donation.
2. A Pop Up will appear, including the disclaimer information.  Show or read the disclaimer to the Donor and when they agree push the Yes button.
3. Upon hitting yes the credit card will be processed and you will receive a Success or Failure message.

Quick Tips

• Upon approval, if the e-mail address is populated the system will send a thank you note.
• Thank you notes can be set up in the Web Form in Aristotle 360.
• If you receive a failure notice, be sure to double check Zip Code, spelling of names, and expiration date.  Any of these can cause

the transaction not to fail.

• Successful transactions will post directly to your Aristotle 360 account.

1.3. Troubleshooting Guide

NOTE: Aristotle's AMP app is only available for Android devices and can be downloaded from the Google Play Store. https://play.google.com/store/search?q=aristotle%20inc%20amp Presently you can NOT download the Aristotle AMP app for any Apple device (iPhones, iPads, etc.). Apple has recently changed their terms of service and we are in the process of updating our iOS version of the AMP app to correspond with their new guidelines.

Troubleshooting Guide

 

1)   You can't open the application

1. Hard quit the app (by swiping it closed in android, or double clicking the home button on your iPhone/iPad and swiping up)
2. Try rebooting your Phone or Tablet to be sure that nothing is locking the application and that enough resources are free for proper execution.
3. Try uninstalling and re-installing from the market place to ensure you have the most recent version of AMP.
    

2)   You can't log in.

1. Ensure the device is connected to the Internet.
2. If on Public Wi-fi ensure disclaimer boxes have been checked. This may involve opening your browser and accepting terms and/or logging in. Ensure that your browser accepts cookies, which should prevent log outs when your device goes idle
3. Clear the application's data to reset the one time ID you are using (On Android this can be done by opening "Settings" --> "Apps" --> "Aristotle Mobile Processor" --> "Clear Data".) iPhone apps will need to be deleted and reinstalled if you are unable to log in and reset the app.
4. Make sure you've got the correct version of Aristotle AMP installed.  There are separate apps for our various platforms. Please see the following link, 360 users will want the one called "Aristotle Mobile Processor": https://play.google.com/store/search?q=aristotle%20inc%20amp
5. Log into 360 and check that you have the correct advocate ID and password or ask the issuer of your password to confirm it matches 360.
6. Check your Webform in 360 to ensure that "Enable Mobile" is checked and that the advocate is enabled for the form.

 

3)   You can't get the mobile device to recognize the AMP device.

1. Try unplugging and re-plugging the device, closing the application completely (on Android this means swiping the application out of recent apps.
2. Try manually adjusting the volume to 75% of maximum and then increasing it a bit at a time, opening amp each time.
3. Try rebooting your device.
4. Use a pipe cleaner to ensure there is a good connection between your headphone Jack and the device.
5. If you plug in headphones (Be sure you are not wearing the headphones while AMP is running as you risk hearing a loud noise,) you should not hear any clicks or pops besides the phasing tone that AMP generates to power the device. If you hear scratching, clicks, or pops, your phone or tablet may have a hardware audio failure and need service or replacement.
    

4)   You can't swipe cards.

1. If you are receiving an error that states that the card data can't be read – the swiper is working. Adjust your speed and make sure that the device isn't being turned and that the card is making contact throughout the swipe.
2. Try using a piece of printer paper folded in half to clean the credit card reader.
3. Be sure to try multiple credit cards, some cards become damaged over time or demagnetized and are difficult or impossible to read.
4. Try swiping at a different speed. 
    

5)   The Webform you were expecting doesn't appear in the dropdown after logging in.

1. Go back into 360 and ensure that the Advocate ID is linked with the Webform and that "Enable Mobile" is checked.
    

6)   Credit Cards Fail

1. Double check that you have the correct Zip Code for Billing.
2. Double check the expiration date entered for Processing.

 

1.4. Transaction Processing Guide with Codes

Card processing is a two part process

 

          The only REQUIRED match is to Billing Zip Code with the exception that AMEX requires a Name Match.

 

 

An Example:

• ·         A donor makes a donation that FAILED with an Action Code of 912 and a Response Text of "Invalid Card Number."
• ·         Donor corrects data input and makes a SUCCESSFUL transaction with an APPROVAL CODE of 121705 and an AVS Code M and RESPONSE TEXT -> "APPROVED".

 

 

Processor Numeric Codes/ Text Responses by Card Type

Yellow highlighted in Card Lists are the most commonly seen responses

Visa		Discover		Mastercard		Amex
0	Successful completion	0	Approved or completed successfully	0	Approved	0	Approved
1	Refer to card issuer	1	Refer to Card Issuer	1	Refer to issuer	1	Approve with ID
2	Refer to card issuer, special condition	2	Refer to Card Issuer's special conditions	3	Invalid merchant	2	Partial Approval
3	Invalid merchant or service provider	3	Invalid Merchant	4	Capture card	3	Approve VIP
4	Pick up card	4	Capture Card	5	Do not honor	92	Approved (Express Rewards Program)
5	Do not honor	5	Do not honor	8	Honor with ID	100	Deny
6	Error	7	Pick-up Card, special condition	10	Partial Approval	101	Expired Card
7	Pick up card, special condition	8	Honor with ID	12	Invalid transaction	103	Deny - Invalid Manual Entry
10	Partial approval	10	Approved for partial amount	13	Invalid amount	104	Deny - New card issued
11	VIP approval	11	Approved	14	Invalid card number	105	Deny - Account Canceled
12	Invalid transaction	12	Invalid transaction	15	Invalid issuer	107	Please call issuer
13	Invalid amount	13	Invalid amount	25	Unable to locate record	109	Invalid Merchant
14	Invalid account number	14	Invalid Card Number	27	File update field edit error	110	Invalid Amount
15	No such issuer	15	Invalid Issuer	30	Format error	111	Invalid Account
19	Re-enter transaction	19	Re-enter transaction	41	Lost card	115	Service not permitted
21	No action taken	30	Format error	43	Stolen card	122	Invalid security code
25	Unable to locate record in file	31	Bank not supported by switch	51	Insufficient funds	125	Invalid effective date
28	File is temporarily unavailable	33	Expired Card	54	Expired card	181	Format error
39	No credit account	34	Suspected fraud	55	Invalid PIN	182	Please wait
41	Pick up card (lost card)	35	Card Acceptor contact Acquirer	57	Transaction not permitted to cardholder	183	Invalid currency code
43	Pick up card (stolen card)	36	Restricted Card	58	Tranaction not permitted to terminal	187	Deny – new card issued
51	Insufficient funds	37	Card Acceptor call Acquirer security	61	Exceeds withdrawal limit	188	Deny - Account Canceled
52	No checking account	38	Allowable PIN tries exceeded	62	Restricted card	189	Deny – closed merchant
53	No savings account	39	No credit Account	63	Security violation	200	Deny - pick up card
54	Expired card	40	Requested function not supported	65	Exceeds withdrawal count	400	Reversal Accepted
55	Incorrect PIN	41	Lost Card	68	Response late
57	Transaction not permitted to cardholder	43	Stolen Card	70	Contact card Issuer
58	Transaction not allowed at terminal	51	Decline	71	PIN not changed
59	Suspected Fraud	53	No savings Account	75	PIN tries exceeded
61	Activity amount limit exceeded	54	Expired Card	76	Invalid "to" account
62	Restricted card	55	Invalid PIN	77	Invalid "from" account
63	Security violation	56	No Card record	78	Nonexistent account
65	Activity count limit exceeded	57	Transaction not permitted to Issuer/Cardholder	79	Key exchange validation failed
75	Allowable number of PIN-entry tries exceeded	58	Transaction not permitted to Acquirer/terminal	80	Duplicate add, action not performed
76	Unable to locate previous message	59	Suspected fraud	84	Invalid auth life cycle
77	Message inconsistent with original message	60	Card acceptor contact Acquirer	85	Not declined
78	Blocked, first used	61	Exceeds withdrawal amount limit	87	Cash back not allowed
80	Invalid date	62	Restricted Card	89	Auth system or issuer inop
81	PIN crypto error	63	Security violation	91	Auth system or issuer inop
82	Incorrect CVV	64	Original amount incorrect	92	Unable to route transaction
83	Unable to verify PIN	65	Exceeds withdrawal count limit	94	Duplicate transmission
85	No reason to decline request for account or address verification	66	Card Acceptor call Acquirer's security dept	96	System error
91	Issuer or switch inoperative	67	Hard capture (requires ATM pick-up
92	Destination cannot be found for routing
93	Transaction cannot be completed; violation of law.
96	System malfunction

 

 

AVS CODE (Yellow are codes that "Pass" AVS)